Digital Dictation for Insurance & Financial Organizations
How digital dictation can help you enhance and automate your claims and valuation processing
Dictation is a key element of the document creation process in most insurance and financial institutions. Winscribe's dictation software solution allows you to dictate reports using the telephone, PC, handheld recorders, and smartphones. Agents can dictate from any location, maintaining instant access to internal workflow systems.
Mobile digital dictation – Productivity on the go
Modern work practices have widened the work environment out from your desk to wherever you need to be. Hardware manufacturers and mobile carriers have combined efforts to produce a range of smart phones that now allow you to take much of your desktop with you. With the Winscribe Mobility Suite it doesn’t matter whether you prefer the BlackBerry, the iPhone or an Android smartphone, you can dictate your work on the move, anywhere, anytime, with all the capability of desktop digital dictation in your hand.
Your agents can dictate their work in the format that work best for them. Winscribe’s Telephony Server makes it possible to create documents using any type of mobile or fixed line phone. For maximum efficiency, custom prompts can be created to provide voice forms that deliver a series of automated verbal cues, so a pre-structured document can be completed with the answers supplied.
Optimize your dictation workflow
Being able to see the workloads of individual transcriptionists and to re-allocate workflows according to your administrative decisions means an optimum use of resources, which allows you to proactively identify and address bottlenecks. The reporting features available within the digital dictation system deliver close analysis of individual and group workloads in real time. If you need to re-allocate jobs, typists can work across your IT network or the internet to get the job done. If you wish to outsource document creation, work can be exported from your system and sent offshore or to external transcription resources easily using Winscribe Exporter.
Speech Recognition for faster transcription at lower cost
Speech recognition technology can recognise the words you are dictating and ‘type’ them for you. A ‘client-side’ solution allows you to see and edit the words as they appear on your computer whilst you are dictating your job. With a ‘server-side’ set-up, your job is sent to a server for recognition before being routed to a transcriptionist or other destination in the flow of work. Both optional methods can be used independently or combined to make document creation more efficient for you.
Integrate to make the most of your technology investments
As documents are created they also need to be managed. This can be as simple as ensuring they are correctly filed within your organisation. Or it can be a more complex requirement, to ensure the document creation process is dynamically linked to your live document management system. Either way, Winscribe makes it easy by using an existing document management integration or by providing the ability to quickly and easily create a custom integration.
Fast return on investment (ROI)
By automating the flow of dictation and document creation using Winscribe Dictation, you can provide exceptional service to your clients, whilst at the same time lift productivity in a way that generates a fast return on investment (ROI). Cost savings are attributed to increased transcription productivity, improved turnaround time, the ability to share hardware across multiple offices, decreased courier costs and indirectly to enhanced customer and employee satisfaction levels.
You can choose to purchase the software as an in-house package or gain access to the software on an on-demand basis (SaaS) over the web where all software and servers are managed by Winscribe. This relieves you of the need to buy, install, maintain and/or upgrade software and servers.