CCMENA support City & Welcare Hospitals with centralised workflow management solution via Winscribe

25 September

Part of the Mediclinic Middle East group, and known for providing the most prestigious healthcare facility services in Dubai - City & Welcare Hospitals operate over two sites delivering a wide range of treatments at the highest standard patient care from leading medical professionals.

A while back Mediclinic was looking to find a central solution around dictation for the two hospitals - as the current systems in place varied from the different sites.

Mediclinic approached CCMENA, in hope to gain intelligence and recommendations around suitable vendors for their hospitals current needs. After several discussions with the Mediclinic management team and demonstration of the Winscribe Digital Dictation solution – CCMENA suggest the Winscribe solution as the best solution for the hospitals requirements.

The Mediclinic management team were very happy with efficiency gains featured in the solution, and liked the ability of having one system servicing the two sites – facilitating the different workflow processes currently in place.

Deployment of the solution was quickly rolled out, with an integration to the hospitals HIS system and backlog support for busy periods.

Mukesh Jain, IT System Manager at Mediclinic Middle East says 

‘Mediclinic is very pleased with CCMENA's rapid implementation of the Winscribe Digital Dictation system at both of our hospitals. The transcription of medical records is of critical importance to our daily operations and not only requires a quick turnaround, but also the highest levels of accuracy and maximum data safety.’

Ashraf Abdulkarim, Managing Director at CCMENA comments

 ‘Supporting our clients’ needs with 100% satisfaction is something we take pride in doing, so when tasked with urgent requirements - we challenge ourselves to deliver. Our long standing relationship with Winscribe enabled us to quickly form the integration and achieve final go live quickly.’

Joe DiCarlo, Channel Relationship Manager at Winscribe says

 'It is always a pleasure to support established healthcare providers, especially those overseas. We have worked closely with CCMENA for many years, and this is yet another example of what a great relationship can produce.’

About Mediclinic Middle East:

Mediclinic Middle East is part of Mediclinic International, one of the top 10 listed private healthcare groups in the world with 52 private hospitals in Southern Africa, 16 in Switzerland under the name Hirslanden and 2 hospitals and 10 clinics in the UAE. Mediclinic International’s headquarters are in Stellenbosch, South Africa.

Previously EHL Management Services, the company became Mediclinic Middle East when its majority shareholder, Mediclinic International, acquired all remaining shares from its partners Varkey Group and General Electric in October 2012.

Mediclinic Middle East owns and operates some of the most respected healthcare facilities in the region. These include Mediclinic Welcare Hospital, Mediclinic City Hospital, Mediclinic Dubai Mall, Mediclinic Ibn Battuta, Mediclinic Meadows, Mediclinic Arabian Ranches, Mediclinic Mirdif, Mediclinic Al Qusais, Mediclinic Al Sufouh, Mediclinic Beach Road, Mediclinic Corniche and Mediclinic Al Hili. Mediclinic Middle East operates according to the same brand values as Mediclinic International, namely the 'Science of Care'.


Converged Communications MENA, also known as CCMENA is a comprehensive telecommunications and healthcare solution provider with a proven track record for successful installations in the regions of Middle East & North Africa. More than 15 years of experience, professional Project Management skills and partnership with the leading manufacturers and Technology Providers enables CCMENA to supply the Middle East and North Africa with state-of-the-art telecom, healthcare and enterprise solutions.

About Winscribe:

Winscribe is a world leading provider of work-flow solution software supporting business requirements for digital dictation, transcription, speech recognition and workflow management. Founded in 1995, Winscribe has offices in the UK, USA, New Zealand, Australia and Switzerland with more than 100 sales partners in over 25 countries supporting more than 350,000 users worldwide.

Winscribe solutions is built on Microsoft architecture, to ensure easy integration and maintenance. Winscribe also supports a wide range of manufacturer-independent dictation devices and is scalable from small single office locations up to large multinational corporations.

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