Mayday IT support HKB Wiltshire Solicitors with faster workflow through Winscribe

Mayday IT has been supplying hardware and software solutions for many years and have worked closely with Winscribe for many of them. This has seen the IT service provider gain great expertise in the legal sector and develop a strong understanding of the importance of efficient workflow processes.

Over the past months, Mayday IT have been consulting with HKB Wiltshire Solicitors, who were looking to update their manual dictation system and free up secretarial time – to focus them on more client-facing duties.  HKB found that their current process was inefficient and time consuming, and wanted a solution which meets their current needs and can be further advanced in  future for more efficiency and staff productivity.

Mayday suggested Winscribe Dictation as first step towards addressing the firm's requirements and set up a short trialing period. Staff quickly adopted the benefits of the Winscribe solution, finding it easier to prioritise typing a list off dictations – rather than going through tapes. They also found being able to see the time durations of each dictation beneficial, as it further supports prioritisation.

Mayday IT have fully rolled out the Winscribe solution as an enterprise license and will be keeping a close eye on performance – just to ensure lasting benefits are achieved.

Mark Cobb Director at Mayday IT says:

“Supporting our clients need is a key focus for our business, and one we take very seriously. We are not fond of the term ‘one size fits all’, and we spend as much time as we can listening to clients and analysing their requirements and needs – before any suggestions are made. Our long standing relationship with Winscribe was beneficial on this project, as we could quickly identify the correct solution and work with the team to customise where necessary – bolting on any extra features.”    

Joe DiCarlo Channel Relationship Manager at Winscribe comments:

“Supporting our partners every step of the way is something I’m very passionate and proud to do. This is the best way to ensure our customers get an outstanding experience, not today but also in the future, as we look to grow and progress together."

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About HKB Wiltshire Solicitors:

HKB Wiltshires are a long established firm of Solicitors providing professional advice and services. The firm has offices located in Great Yarmouth and Lowestoft.

HKB (formerly Howard Killin & Bruce grew out of three firms founded in Great Yarmouth in the mid-Victorian era by Henry Robert Harmer in 1845,Frederick William Ferrier in 1850 and Frederick Danby Palmer in 1861. These firms progressively merged with each other until they emerged as one firm after the Second World War. In the year 2000 Howard Killin and Bruce merged with Wiltshires to become HKB Wiltshires. www.hkbw.co.uk

About Mayday IT:

Mayday IT was established over 30 years ago and has been providing an extensive range of technology services to businesses of all sizes. Over the years they have forged strong IT support relationships with companies that range from the small family run business through to large multinationals. Mayday IT's professional goal is to provide clients with cost effective IT solutions from any size of technology investment. Their success is simply based on the sound principle that their solutions are tailored to client requirements. www.maydayit.co.uk

About Winscribe:

Winscribe is a world leading provider of digital dictation software supporting business requirements for digital dictation, transcription, speech recognition, and workflow management. Founded in 1995, Winscribe has offices in the USA, UK, New Zealand, Australia and Switzerland, with more than 100 sales partners in over 25 countries supporting more than 350,000 users worldwide.

The Winscribe solution is built on Microsoft architecture, to ensure easy integration and maintenance. Winscribe also supports a wide range of manufacturer-independent dictation devices and is scalable from small, single office locations up to large multinational corporations. www.winscribe.com

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