Gaining new productivity benefits with Winscribe Speech Recognition and Mobility
DBS Law is an award winning, cutting-edge legal firm that puts clients first in the aim to provide excellence service and ultimate client satisfaction. Founded in 1999 and based in Birmingham, the firm has evolved into a multidisciplinary practice offering services to both businesses and private clients. DBS Law specialising in commercial and residential property, corporate services, dispute resolution and employment law, as well as personal injury and private client matters.
In line with the recent deployment of a high-end practice management system and a CRM solution, the client-savvy firm has embraced technology as a means to enhance the capacity of their specialised workforce.
DBS implemented an industry known digital dictation system some years back, but required a solution which could complement the firm's recent requirements - as well as considering future plans. DBS Law explored advanced technological applications and platforms to help their growing team in office, as well as those working on the move in-between client sites. They were also curious to see how speech recognition could be integrated to achieve more efficient workflow. DBS Law highlighted their need for a solution that allowed speech-enabling desktop applications for administration staff and remote workflow for fee-earners working on the go.
After a couple of discussions and demonstrations of Winscribe’s comprehensive solutions with our business and legal solutions executive, Vladimir Teodosiev, DBS Law were excited about the benefits and time efficiencies the intelligent integrated solution would provide their team with.
DBS have been using the core Winscribe dictation engine since November last year. The firm is now able to quantify the amount of live work in the system and it is much easier to manage workloads and report on performance against targets for the creation of documents.
However, these are not the only benefits that Winscribe can deliver. Winscribe’s Microsoft Speech Recognition will be rolled over the next weeks and the DBS team is looking forward to the capacity boost the solution will bring the team and to further enhance client service. Winscribe’s recent Speech Recognition deployments have shown tangible benefits and quantifiable ROI that saves money and improves client care with the minimum of disruption for lawyers.
Harjeet Singh, Associate Director / Head of IT say's
“The enhanced workflow capabilities and integration of the Winscribe solution in comparison to what we had in place, made this an easy decision. Providing our clients with the best service means our team need to go the extra mile on site and back at our office. The new Winscribe solution will help us in achieving this.”
Business and Legal Solutions Executive at Winscribe “Market dynamics affect profitability and firms need to embrace efficient working practices for their document production. Our clients are well equipped to respond to these trends. By facilitating the implementation of new processes and by re-designing existing ones we ensure work is done cost-effectively and efficiently whilst sustaining profit targets.“
About DBS Law:
DBS Law is a law firm that provides legal services to clients in the Midlands, Greater London and nationwide, with a commitment to excellent customer service and tailoring services to clients’ individual needs. Expertise includes commercial and residential property, corporate services, dispute resolution and employment law, as well as personal injury and private client matters.
Founded in 1999, DBS Law has developed into a multidisciplinary practice, offering its services to both businesses and private clients. DBS Law is committed to its values of excellent client relationship management and installing that into all aspects of the business. This has allowed the practice to offer clients a tailored and personal service – recognised nationally through becoming the only law firm to receive the government Cabinet Office’s customer service excellence award. Based in four offices in Birmingham, Nottingham and Leicester, DBS Law has a strong foundation in the Midlands for both business and private clients.
Through its community interest company DBS Heart, DBS Law supports its communities both regionally and nationally through a number of projects, including Clock onto Safety concerts and educating local school children in Birmingham about road safety.
Professionals using Winscribe software spend less time on administration and more time where they should be, with clients. Over 350,000 users around the world have used our suite of digital dictation, speech recognition and document management solutions.
Winscribe’s product range makes documentation much faster and more cost-effective. Fee-earners can use their voice to easily create documents, enter data and send information.
Thanks to leading edge technology, legal providers using Winscribe software are able to focus their efforts where they can be of most benefit, leaving the bulk of administration in the hands of intelligent software.